Situated on the beautiful shores of Jervis Bay, we’re here to provide friendly and reliable service to you or your business, which we have been doing in the Shoalhaven and beyond for 15 years. We are well known as a retailer of top quality hardware and IT services to our returning customers. We can accommodate for your needs, providing an on-site service where one of our technicians will come to you to solve your computer troubles. Our skilled personnel will always do their best to provide a quick and friendly service with competitive prices and reliable stock.

Our goal is to provide a friendly and professional customer service approach that keeps clients happy and their technological needs met.

RETURNS POLICY
Returns will be accepted on any faulty merchandise returned to our store within 14 days. Products returned for repair, replacement or refund due to customers changing their mind, is not a valid claim under the Consumer Guarantees Act, and therefore a repair, replacement or refund it is at the discretion of the store.

HOW TO RETURN AN ITEM INSTORE
Simply show your online receipt (this was emailed to you when you placed your order online) and the credit card used for your purchase at our store within 14 days of delivery, where our store staff will be happy to assist you. Orders are refunded to the original credit card used only. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo ID must be presented.

FAULTY PRODUCTS
If you decide that your product has a manufacturing fault, you must contact us and return the item for inspection. All products must be returned in their original packaging, with original tags wherever possible including proof of purchase. After evaluation, we will contact you with the reason for the fault and advise of the remedy under guarantee. Remedy can include, repair, replacement or refund at our discretion.

However if the we determine that the circumstances for fault were related to misuse, general wear and tear, and or environmental factors, the store will advise that there are no grounds to claim under guarantee, and will offer a quote to have the goods repaired, or replaced.

Irrespective of what the type or severity of the product fault/ defect is, or what remedy is chosen, we have an obligation to comply with the Consumer Guarantees Act.

RETURNS ADDRESS:

Professional and Reliable Computers Pty Ltd,
Shop 1/5, Burton Sreet Mall,
Vincentia, NSW 2540,
Australia.